We hit an error adding your new account

  • 1 July 2020
  • 4 replies

Userlevel 1


I am trying to connect to our api using - API key authentication option.

Api is reachable from outside.

Yesterday login was working ok.

Today no matter what I keep on getting this message (see attachment)

Checked on the online incident tracker Zapier but nothing showing.

Thank you

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4 replies

Userlevel 7
Badge +12

@dimanche - Did you try looking for the error details in the Monitoring section in your app dashboard?

Userlevel 1


Yes checked there but it did not provide much information.


Userlevel 7
Badge +12

@dimanche - Looks like a timeout issue. Would you mind posting the code that led to this error?

Userlevel 1


Here the code from the authentication;

const options = {
url: '',
method: 'POST',
headers: {
'Accept': 'application/json',
'Content-Type': 'application/json'
params: {
'password': bundle.authData.password,
body: {


return z.request(options)
.then((response) => {
const results = response.json;

// You can do any parsing you need for results here before returning them

return results;

Error comes when authenticating the credentials it makes that timeout.

Despite credentials are working outside Zapier.