Error handling in a Zap?

Hi @craibuc 

Good question.

To prevent the Zap Run errors, you should add logic to the Zap steps to format or filter the data.

Failed Zap Runs can be rerun from the Zap history: https://zapier.com/app/history/

https://help.zapier.com/hc/en-us/articles/8496241726989-Replay-failed-Zap-runs

@craibuc 

Format/Filter the data that is causing the error.

For example, if a field expects a date in a certain format, then you can prevent the error by formatting the date to be in the format expected by the field.

The Formatter app can help with data formatting.

The Filter app can be used to filter data that should not continue to be processed.

Turn on autoreplay for failed Zap runs

Note

Autoreplay is only available on Professional, Team, or Company plans.

If you enable Autoreplay, Zapier will attempt to replay any failed steps automatically. 

Enable autoreplay for your entire account

This will autoreplay all Zaps that error in your account. In Teams and Companies accounts, only admins and owners can enable this feature for all Zaps in the account.

1. Go to the Zap Runs tab in your Zap History.
2. In the upper right, click to toggle the Autoreplay switch on.

Enable autoreplay for an individual Zap

Note

This feature is only available in Zapier for Companies accounts.

Members can enable Autoreplay for an individual Zap. This overrides the account-wide Autoreplay settings.

1. Open your Zap in the Zap editor.
2. In the left sidebar, click Settings.
3. In the Autoreplay override section, select an option for this Zap:
   • Use account setting: the Zap will autoreplay according to the current account-wide setting. The account-wide setting is shown in parentheses.
   • Always replay: the Zap will always autoreplay when there’s an error.
   • Never replay: the Zap will never autoreplay when there’s an error.

How Autoreplay works

• If a step in a Zap run fails, Zapier will replay the step up to 5 times. While Autoreplay is active:
  • Zapier will not send any error notification emails.
  • Your Zapier Manager Zaps will not trigger.
  • You can still manually replay the failed step.
• Zap runs that are being replayed (or scheduled to be replayed) will show up as "Scheduled" in Zap History.
• Zapier backs off after each successive failed replay attempt on this schedule:
  • 5 minutes
  • 30 minutes
  • 1 hour
  • 3 hours
  • 6 hours.

Example

If a Zap errors at 1:00 PM, Autoreplay will try again at:

• 1:05
• 1:35
• 2:35
• 5:35
• 11:35.

The final replay will occur about 10 hours, 35 minutes after the first error.

• If you edit your Zap after the original error occurs, any future Autoreplay attempts will use the current version of the Zap. This gives you the chance to update your Zap to help with preventable errors.
• When Autoreplay attempts to replay a step:
  • If the Zap is off, no additional replay attempts will run.
  • If you've disabled Autoreplay between autoreplay attempts, no additional replay attempts will run.
  • If your Zap is off between replays but you turn it on before the next replay attempt, the Zap will still attempt to replay.
• Autoreplay only attempts to replay if a step errors. But, any halted or errored steps in the Zap will also replay when the attempt occurs.
• If Zapier cannot successfully replay the Zap run after the last attempt:
  • Zapier will send you an email notifying you of the error.
    • This is the only notification about the error Zapier will send if you enable Autoreplay.
  • Zapier will trigger any Zapier Manager Zaps you have.