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I’m on Day 4 of a Zapier support issue for a failed API connection (Zapier<->Gravity Forms), it took 2 days to get an initial response, and no help whatsoever beyond a boilerplate link pointing to a support article and “You might receive an email indicating that I've marked the ticket as resolved. If you need further assistance with anything else, please don't hesitate to reply, and we'll be happy to help.”

I see that my support request doesn’t even merit a case #; I don’t know how anyone at Zapier tracks a response. I’m probably back at the bottom of someone’s email inbox.

What do I have to do to get a response?

Hi @Jeff G 

Zapier Customer Support options per plan: https://zapier.com/l/support

@Jeff G 

Have you tried posting a topic about your API issue here to ask for help?

Reply


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