I am having issues syncing Data from SQL to a Zendesk dropdown field.
The error I get is
The app returned "Base Shipping Agent is invalid (not a valid drop-down option)".
I have checked the dropdown and the field is in the dropdown menu in Zendesk
Question
Zendesk error: The app returned "Base Shipping Agent is invalid (not a valid drop-down option)".
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+6- Zapier Staff
Hey there
Welcome to the Community! 🎉
Before we dig deeper into this, could you please share a detailed screenshot with how your Zap is configured? Especially, the Zendesk action step. Please don’t include/blur out any personal information in the screenshot.
Thanks! 😊
- Beginner
Hi
This is the action.
The drop downs are Service code, Shipping Agent & Shipping agent Service which gives the below error
+6- Zapier Staff
Hi
Jumping in to see if I can help!
I looked at my resources and found a note that the Shipping Agent field should be a static dropdown, not an open text field.
+6- Zapier Staff
Hi
Thanks for letting us know! To troubleshoot the issue, could you try skipping the action step by clicking on "Skip test"? After that, please publish the Zap and trigger it while it's published to see if the error persists.
Please keep us posted! 😊
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