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Question

Zendesk error: The app returned "Base Shipping Agent is invalid (not a valid drop-down option)".

  • 19 April 2023
  • 5 replies
  • 103 views
Zacs
Userlevel 1

I am having issues syncing Data from SQL to a Zendesk dropdown field.

 

The error I get is 

 

The app returned "Base Shipping Agent is invalid (not a valid drop-down option)".

 

I have checked the dropdown and the field is in the dropdown menu in Zendesk

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

ken.a
Userlevel 7
Badge +6

Hey there @Zacs,

Welcome to the Community! 🎉

Before we dig deeper into this, could you please share a detailed screenshot with how your Zap is configured? Especially, the Zendesk action step. Please don’t include/blur out any personal information in the screenshot.

Thanks! 😊

Zacs
Userlevel 1

Hi 

 

This is the action.

 

 

 

The drop downs are Service code, Shipping Agent & Shipping agent Service which gives the below error

 

Brem
Userlevel 4
Badge +6

Hi @Zacs 

Jumping in to see if I can help!

I looked at my resources and found a note that the Shipping Agent field should be a static dropdown, not an open text field.

Zacs
Userlevel 1

The shipping agent field in Zendesk is a dropdown  menu

ken.a
Userlevel 7
Badge +6

Hi @Zacs,

Thanks for letting us know! To troubleshoot the issue, could you try skipping the action step by clicking on "Skip test"? After that, please publish the Zap and trigger it while it's published to see if the error persists.

Please keep us posted! 😊

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