Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

I am having issues syncing Data from SQL to a Zendesk dropdown field.

 

The error I get is 

 

The app returned "Base Shipping Agent is invalid (not a valid drop-down option)".

 

I have checked the dropdown and the field is in the dropdown menu in Zendesk

Hey there @Zacs,

Welcome to the Community! 🎉

Before we dig deeper into this, could you please share a detailed screenshot with how your Zap is configured? Especially, the Zendesk action step. Please don’t include/blur out any personal information in the screenshot.

Thanks! 😊

Hi 

 

This is the action.

 

 

 

The drop downs are Service code, Shipping Agent & Shipping agent Service which gives the below error

 

Hi @Zacs 

Jumping in to see if I can help!

I looked at my resources and found a note that the Shipping Agent field should be a static dropdown, not an open text field.

The shipping agent field in Zendesk is a dropdown  menu

Hi @Zacs,

Thanks for letting us know! To troubleshoot the issue, could you try skipping the action step by clicking on "Skip test"? After that, please publish the Zap and trigger it while it's published to see if the error persists.

Please keep us posted! 😊

Terms & Conditions