I have a Zap that uses a webhook to make an API call. When it returns an error I want to trigger another Zap. I have tried using the zap manager to do this, but for some reason it will not display the error data in the zap manager even though the other zap has had an error. Any ideas why?
That’s the error
Then it will not show in the zap manager
Best answer by zachshefska
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Hi
Have you tried to configure your Zap with the Zapier Manager trigger step, then turn the Zap ON, and test live?
Check the Zap Runs for the DATA IN/OUT for each Zap step: https://zapier.com/app/history/
Hi
Have you tried to configure your Zap with the Zapier Manager trigger step, then turn the Zap ON, and test live?
Check the Zap Runs for the DATA IN/OUT for each Zap step: https://zapier.com/app/history/
Thanks for the quick reply! Yes, I have a live test that errored (see screenshot). Yes for some reason the zap manager just pulls in the dummy data … Any other ideas? I appreciate your assistance.
This post has been edited by a moderator to remove sensitive information. Please remember to obfuscate any personally identifiable information prior to posting as this is a public forum.
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Hi
Please post screenshots with how your Zap with the Zapier Manager trigger is configured.
Hi
Please post screenshots with how your Zap with the Zapier Manager trigger is configured.
Sure thing!
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What about the other Zap steps?
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These are the Zapier Manager New Zap Error data points available to map to action steps in a Zap:
What about the other Zap steps?
Nothing yet. I need to see what the error data shows me to shat I can program the rest of the zap.
These are the Zapier Manager New Zap Error data points available to map to action steps in a Zap:
Got it. I guess to back up for a second, what I am trying to do is trigger a new zap to be my “error handler” for when the zap that makes an API call via the webhook returns an error. I assumed using the zap manager was the best way to approach this, but maybe not? Let me know what you think Troy! I appreciate your help.
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For any Zap Error these will be the fields available to map to Zap action steps.
NOTE: This is just sample data so you can map the variables between Zap steps.
Try configuring your Zap to handle the Zap Errors, then turn that Zap ON, and test your other Zap to have an error, which should trigger this Zap.
For any Zap Error these will be the fields available to map to Zap action steps.
NOTE: This is just sample data so you can map the variables between Zap steps.
Try configuring your Zap to handle the Zap Errors, then turn that Zap ON, and test your other Zap to have an error, which should trigger this Zap.
Okay, I did as you suggested. I am confused. So the error was thrown and the zap manager zap fired.
What I’m still struggling with is seeing the data input so that I can then work with that in the new zap.
I need the users email address which we have in the other zap in the error zap so that I can email them and let them know we ran into an error. That’s what I am trying to accomplish
This post has been edited by a moderator to remove sensitive information. Please remember to obfuscate any personally identifiable information prior to posting as this is a public forum.
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Click into this to see the DATA IN/OUT for each Zap step:
Click into this to see the DATA IN/OUT for each Zap step:
I know. I do not see data from the errored zap. Where is it??
This post has been edited by a moderator to remove sensitive information. Please remember to obfuscate any personally identifiable information prior to posting as this is a public forum.
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If this is an example of the error message, then it won’t have an email address:
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Check the DATA OUT tab:
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You might be better served by adding a Filter step then an action step in your original Zap to handle errors instead of using the Zapier Manager in this case.
You might be better served by adding a Filter step then an action step in your original Zap to handle errors instead of using the Zapier Manager in this case.
I would do that but the zap stops running once the error occurs in the webhook action
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Zap steps will continue to process additional action steps as long as there are 0 mapped variables from the Zap step that had an error for those additional Zap action steps.
Try this…
(Not 100% sure this will work but worth a try.)
Add another Webhook - POST Request step after the API request.
Add a webhook URL from a new Zap that has a Zap Webhook - Catch Hook trigger: https://zapier.com/apps/webhook/help
Leave the Data section empty.
Take note of the description underneath the Data section.
If you need to pass thru the email address from the Zap trigger step, do so using a query string parameter. (e.g. ?email=[EMAIL])
Then you can configure the new Zap to Filter based on whether received data payload was a success.
Zap steps will continue to process additional action steps as long as there are 0 mapped variables from the Zap step that had an error for those additional Zap action steps.
Try this…
(Not 100% sure this will work but worth a try.)
Add another Webhook - POST Request step after the API request.
Add a webhook URL from a new Zap that has a Zap Webhook - Catch Hook trigger: https://zapier.com/apps/webhook/help
Leave the Data section empty.
Take note of the description underneath the Data section.
If you need to pass thru the email address from the Zap trigger step, do so using a query string parameter. (e.g. ?email=[EMAIL])
Then you can configure the new Zap to Filter based on whether received data payload was a success.
Nice! I will give this a shot and report back … Thank you sir!
Zap steps will continue to process additional action steps as long as there are 0 mapped variables from the Zap step that had an error for those additional Zap action steps.
Try this…
(Not 100% sure this will work but worth a try.)
Add another Webhook - POST Request step after the API request.
Add a webhook URL from a new Zap that has a Zap Webhook - Catch Hook trigger: https://zapier.com/apps/webhook/help
Leave the Data section empty.
Take note of the description underneath the Data section.
If you need to pass thru the email address from the Zap trigger step, do so using a query string parameter. (e.g. ?email=[EMAIL])
Then you can configure the new Zap to Filter based on whether received data payload was a success.
Nice! I will give this a shot and report back … Thank you sir!
Brilliant! This worked! Thank you so much :-)
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