Why am I getting a invalid payload error for this Zap between Google Sheets and Niceboard?

  • 24 October 2023
  • 6 replies

Hey folks,

   I wanted to know if anyone has faced this error and was able to troubleshoot it properly between Niceboard and Google Sheets. I want a new job to be created each time a new row in Google Sheets is filled.

6 replies

Userlevel 7
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Hi @parker 

Good question.

We would need to see screenshots with how your Zap step 2 is configured.

Is there anything in particular I should share? Here is a general overview of my Zap


Userlevel 7
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Depends on the Zap trigger step example record data you are testing with, but the 2 Company fields and the 2 Location fields have conditional requirements.

Company ID and Location ID are dropdown fields which expect certain internal values if being passed dynamically.


Hi @Troy Tessalone I’m experiencing the same issue. I’ve tried leaving the company and location ID blank, filling them in, and other combinations but still get the same invalid payload message.

I have the same pics essentially as @parker. Any advice on what to do?

Userlevel 7
Badge +14

Hi @BT1000 

You may want to try reaching out to Niceboard Support for guidance about their Zap app integration.

Did you figure out a way to avoid this error? What was wrong.