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TicketSpice connection not pulling recent tickets

  • 13 July 2023
  • 1 reply
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I am attempting to connect TicketSpice to ConvertKit to move over emails whenever someone purchases a ticket.

I have put 2 test tickets into TicketSpice and it is showing as connected in Zapier. However, when I try to pull the most recent ticket information it is only showing a test ticket with random information that I did not enter.

When I move on to the ConvertKit connection, there is no way to run a test because the information from this ticket doesn’t exist.

Does anyone have any insight on why this is happening?

Thanks!

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Best answer by Troy Tessalone 13 July 2023, 20:11

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Userlevel 7
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Hi @moorefieldha 

Good question.

Some Zap app triggers only return dummy data so that you can configure the Zap action steps.

Try turning the Zap ON and testing live, then check your Zap Runs history logs to see details about the DATA IN/OUT for each Zap step: https://zapier.com/app/history/

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