Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Answer

TicketSpice connection not pulling recent tickets

  • July 13, 2023
  • 1 reply
  • 78 views
moorefieldha

I am attempting to connect TicketSpice to ConvertKit to move over emails whenever someone purchases a ticket.

I have put 2 test tickets into TicketSpice and it is showing as connected in Zapier. However, when I try to pull the most recent ticket information it is only showing a test ticket with random information that I did not enter.

When I move on to the ConvertKit connection, there is no way to run a test because the information from this ticket doesn’t exist.

Does anyone have any insight on why this is happening?

Thanks!

Best answer by Troy Tessalone

Hi @moorefieldha 

Good question.

Some Zap app triggers only return dummy data so that you can configure the Zap action steps.

Try turning the Zap ON and testing live, then check your Zap Runs history logs to see details about the DATA IN/OUT for each Zap step: https://zapier.com/app/history/

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Troy TessaloneZapier Orchestrator & Solution Partner
  • Zapier Orchestrator & Solution Partner
  • Answer
  • July 13, 2023

Hi @moorefieldha 

Good question.

Some Zap app triggers only return dummy data so that you can configure the Zap action steps.

Try turning the Zap ON and testing live, then check your Zap Runs history logs to see details about the DATA IN/OUT for each Zap step: https://zapier.com/app/history/

⚡ Troy Tessalone - AutomationAce.com | Platinum Zapier Solution Partner | #1 Zapier Community Contributor
Terms & ConditionsAccessibility statement