Best answer

Outlook Converts PDF to Text File for Salesboard Attachments

  • 20 December 2023
  • 6 replies

Userlevel 1

I use salesboard and receive the data from it.

One part is a PDF that i want to sent.


This is Document Attachments file, binary data for lazy loading.


When I send it using the 'Send Email in GMAIL’ adapter it works fine

I place it in the Attachments.


The same using the ‘Send Email in Microsoft Outlook’ results in .txt file with a link to the file, not a PDF.


Is this as designed or can I chnage some settings?




Best answer by Jeroen Everhard 22 December 2023, 12:11

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6 replies

Userlevel 7
Badge +14

Hi @Jeroen Everhard 

Help us have context by posting screenshots with how your Zap steps are configured.

Userlevel 1

Ok, this is my total zap:


The Send Email in Ms Outlook is:

This results in an email like:

Wher the txt file contains something like: https://XXXXXXXXXXX19711/5q0CL-K4W167van3y4MidTRKKX59KLIs0VvdjxsEzZnsdJ4FB2bmg4dE4GSHecuR1Hek4U_mixkZG97IGmnLNpmtvzdX5yvWu1e41ofXSqhU_e4IgJicXPfTcd7laoAWJkDRRtczildJ7GVQiwCIDG8A471jkHupZ2b4iugxn0Y


The Send Email in Gmail is

This results in an email like


So, can I get the same result using Outlook as using GMail.



Userlevel 7
Badge +14

@Jeroen Everhard 

Can you show screenshots in the DATA OUT form Step 1 related to the attachments?


Userlevel 1

@Troy Tessalone 


This is what I receive:


I've tried adding the mimeType and fileName together with the Binary Data.

But that just gives me the same .txt file with the three fieldnames .

I don't know if I should use a symbol (semicolon, colon etc.) to separate



Userlevel 1

I also had contact with Zapier support about this.


It turned out I had a trailing space after the field with binary data. After removing it worked as wanted.



Userlevel 7
Badge +6

That’s awesome @Jeroen Everhard! I’m glad to hear our Support Team helped resolve your issue with the Zap!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗