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Question

No Facebook Leads are created or updated in ActiveCampaign despite successful test runs

  • 18 April 2023
  • 1 reply
  • 8 views
Emil Aguilar

Hi, mi ZAP is not working. 

 

I have everything integrated correctly. I send a test and it arrives correctly in the CRM.

 

But when I turn it on and it runs, no leads arrive at the crm, as if the integration did not work.

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

1 reply

christina.d
Userlevel 7
Badge +9

Hey there, @Emil Aguilar!  Thanks for reaching out in community - sorry to hear you’re running into this!

Facebook Lead Ads can definitely be particular about settings and permissions! I might recommend taking a look at this helpful guide my teammate wrote up about this. There’s quite a few initial troubleshooting steps to walk through to see why this isn’t triggering:

Here’s another article on general steps to try when a zap isn’t triggering also.

I hope some of this helps - keep us posted! 🧡

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