When setting up the Action for a “Update Issue in JIRA Software Cloud” step, a Description field is available to “Enter text or Insert data” , but when attempting to pull existing Description data from a previous step(Find Issue in Jira Software Cloud), there is no Description field in the "Insert Data” list.
Description on JIRA Issue:
The closest thing I found was "Fields Description Content Content Text”. It contains the text from the Description, but any formatting / links are stripped out, and each line becomes separated by comma.
If I am attempting to append to this Description field, I would lose formatting, line breaks, links, etc. on Description.
Description on JIRA Issue after testing the action:
Does anyone know the reason why this works this way? Is there a limitation of some kind in the way Zapier gets it’s data from Jira Software Cloud for this “App”? Is there anything that could be done so I could append to a field like Description, and retain all of the current content?
I have a workaround for what I am attempting to do, but this is something I’d like to understand, so I can be sure it isn’t something that I can correct on my end. Thanks
FYI, My workaround is taking the comma separated “Fields Description Content Content Text”, and replacing commas with the line break character.
Best answer by christina.d
View original
