We would like to create or update existing HubSpot contacts when a call is ended in RingCentral. The Zap is asking for an email, but we won’t have one since it is a phone call.
Any thoughts on to get the Zap to work?
Thanks,
Brandy
We would like to create or update existing HubSpot contacts when a call is ended in RingCentral. The Zap is asking for an email, but we won’t have one since it is a phone call.
Any thoughts on to get the Zap to work?
Thanks,
Brandy
HubSpot is a CRM that uses email as the primary key for Contacts.
Instead you’ll need to find/create + update.
The Find/Create Contact step will return the HubSpot ID that you can map to the Update Contact step.
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