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Question

Issue with creating HubSpot contacts from RingCentral calls without email address.

  • 27 June 2023
  • 3 replies
  • 17 views
Brandy J

We would like to create or update existing HubSpot contacts when a call is ended in RingCentral. The Zap is asking for an email, but we won’t have one since it is a phone call. 

Any thoughts on to get the Zap to work?

Thanks,

Brandy

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Brandy J 

Good question.

Please post detailed screenshots with how your Zap steps are configured to give us context about what you are seeing and trying to configure in the Zap steps.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Brandy J
We tried adding an employee email for testing but it didn’t work since they weren’t a contact in HubSpot

 

Troy Tessalone
Userlevel 7
Badge +14

@Brandy J 

HubSpot is a CRM that uses email as the primary key for Contacts.

Instead you’ll need to find/create + update.

The Find/Create Contact step will return the HubSpot ID that you can map to the Update Contact step.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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