Hi - we are setting up a zap between Intercom and Zendesk that creates a ticket in Zendesk when a lead is tagged with “support ticket” however, I can’t seem to pull in the lead’s message that is needed for support to know what the ticket is about.
During the Intercom chat, we ask for normal fields (name, phone, email) and then ask for “subject” and “message” (setup as person data attributes) that we then want to populate in the “Subject” and “Message” on the Zendesk ticket but it isn’t an option in the dropdown.
Any ideas or workarounds?