About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Gravity Form, Failed to create a lead in MyCase The app returned "invalid_grant".

  • 5 October 2023
  • 4 replies
  • 74 views
W

10/3/23 My zap (free acct) just stopped working - got email notification from Zapier. Last successful zap was a month ago. 1.Trigger is GravityForm submission. 2nd step is to create a lead (required first, last, email) sent to MyCasee. Connection & authentication to MyCase is valid. I researched “MyCase Zapier Failed to create lead in MyCase The app returned invalid_grant” but no luck.  On website, a GravityForm submission shows up in WP backend and redirects to thank you page. Currently the zap is turn off (i did turn on/off but no luck). Created a second (unique name) duplicate zap and tested but still same error. any insight would be appreciated. Walt

 

4 replies

W

I’ll try reaching out to MyCase developers and let you know if they have a solution, thanks Walt

Troy Tessalone
Userlevel 7
Badge +14

@WalterVanderSchraaf 

Most apps on Zapier are built and maintained by the app developers themselves.

Have you tried reaching out to MyCase Support?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
W

10/5/23 I’ve removed the original zap as well as the 2nd (dupe).  No zaps exist. Then created a new one (w unique name & trigger name); however, when I test I get the same result. 

 

Best,

Walt

Troy Tessalone
Userlevel 7
Badge +14

Hi @WalterVanderSchraaf 

Good question.

Try this…

Completely remove and then readd your MyCase Zap app connection here: https://zapier.com/app/connections

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

Reply


Terms & Conditions