Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • Troubleshooting
  • Failed to create an invoice in Quickbooks when reservation is made on hostaway showing error customer field is missing

Failed to create an invoice in Quickbooks when reservation is made on hostaway showing error customer field is missing. I just simply want to get name of the guest with total amount and breakdown of the total amount to be created as an invoice in Quickbooks whenever new reservation is created or updated on hostaway.

Hi @OMER 

Thanks for reaching out to the Community!

Just to ensure I understand, could you elaborate more on the issue? I want to ensure we're on the same page so I can point you in the right direction.

Could you kindly send screenshots of the error and how you have set up the Zap so far?

(If there’s any personal information, kindly blur them.)

Looking forward to your response! 

@Charie here you go 

 

Hey there @OMER,

I’m jumping in to see if I can help!

I took a look at the screenshot you provided, and it appears that the problem is with the "Customer" field in the "Create Invoice" step. This field is designed to accept the Customer ID as input. So, my suggestion would be to add a "Find Customer in QuickBooks Online" step in your Zap, which will allow you to search for the customer using their name or email address and return their ID.

Once you've added the "Find Customer" step, you can then map the Customer ID to the "Customer" field in the "Create Invoice" step. This should ensure that the correct customer is associated with the new invoice.

I hope this clears things up! Let me know if you have any other questions or if there's anything else I can help with.

Terms & Conditions