Facing validation error when creating a Zap for different tax rates between Shopify and Xero.

  • 13 September 2023
  • 2 replies

I’m trying to set up a Zap that creates a new invoice in Xero when an order is placed in Shopify. Our products have different tax rates - 95% are GST on Income and the remainder are GST Free Income. I’ve tried every tax preset from Shopify and they all cause a validation error. The specific wording of the input field in Xero is GST on Income or GST Free Income.

Can anyone help problem solve this?

2 replies

Thanks for responding Troy. Unfortunately due to time constraints I had to migrate to another solution. Appreciate the offer for support though :)

Userlevel 7
Badge +14

Hi @Shazed 

Good question.

Please post screenshots with how your Zap steps are configured along with the encountered error to help give us more context.