Hi everyone,
We have been using eventbrite with zapier since a while and its providing great help to our business. We have been facing an issue recently; it is not happening to any of the particular event but in general zaps are not forwarding the correct data to our app sometime.
The current flow of the use case for our business is when some-one gets a ticket from eventbrite zapier forwards us the details of the individual; we have been receiving these details at an api end-point. The issue in particular is that we some time receive data in text as “info requested” for couple of fields. I am not sure about the root cause of problem as it looks like maybe zapier not able to retrieve eventbrite data correctly or forwards it correctly.
Looking for a quick fix or help on this.
Thanks
Eventbrite data being forwarded as "info requested"
Best answer by SamB
Hello everyone! 👋
For now, our engineers have recommended the following workarounds to capture the missing attendee details from Eventbrite:
Users can work around this issue in two ways:
- Change the configuration of their Event's Order Form to require attendee details, or use the purchaser information as interim placeholder information for the attendees. Eventbrite Support should be able to help with specific guidance on this.
- Set up a second Zap which uses the "Updated Attendee" trigger. This will ensure that they are able to capture Attendee information when it is provided by the customer, as well as capture changes to that information if the customer updates it before the event (this is also a configurable setting in Eventbrite).
Hopefully those workarounds will help to get things up and running for everyone affected in the meantime. 🤞
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