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Best answer

Docusign to email and Drive - Data hydration failure - some fields may be missing

  • 7 September 2022
  • 4 replies
  • 456 views
M

Hi,

I created a zap a few weeks ago that worked perfectly when creating it and testing it one step at a time. Sending a completed Docusign to a gmail address and sending the file to Google Drive. 

However when I turn the zap on, the zap doesn’t work. It stops at the 1st step of the zap with this error message “Data hydration failure - some fields may be missing”.  No matter how many times I test the zap, it works fine at each step of the tests - it’s able to send the PDF by email and uploaded it to Google Drive.  But when its actually set to automate the process it doesn’t work. 

Someone made a similar post about 4 months ago who experienced a similar situation. The proposed solution was to ensure that "Allow sender to download form data" is set to "yes" but this criteria is already set to "yes" in my zap and it still doesn’t work.

Any idea what I’m doing wrong or how to fix?

icon

Best answer by MJL 7 September 2022, 23:02

View original
This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @MJL 

Good question.

Check your Zap Runs for the DATA IN/OUT for each step to help troubleshoot: https://zapier.com/app/history/

Otherwise, please post detailed screenshots with how your Zap steps are configured in order for us to have context.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

Hello Troy,

 

It stops at the very first step :

 

Here are the details of step 1 :

 

 

 

Thanks.

 

mj

 

Troy Tessalone
Userlevel 7
Badge +14

@MJL 

Make sure to double check the notes under this field (click the more link) and check your DocuSign settings.

 

Otherwise, you can open a ticket with Zapier Support for further assistance: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
M

This worked ! Thank you very much for your help.

 

mj

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