For my DocuSign integration. My trigger is New folder in DocuSign to create stuff in other apps. Its not seeing any folders in my DocuSign. I've tried doing a test example and waiting then making a folder and seeing if it works but it does not. I need help.
Hi there,
What DocuSign plan you’re currently on? Asking as I spotted in the help documentation that Zaps using a Envelope sent or completed trigger require a paid DocuSign plan, or they won’t trigger: Zap with Envelope sent or completed trigger not triggering/can't pull samples
So I’m wondering if it’s a similar situation with the New Folder trigger. Do you think that could be the case here or are you already on a paid DocuSign plan?
You can try opening a ticket with Zapier Support: https://zapier.com/app/get-help
This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.
Try adjusting this setting in DocuSign:
To work, the Sending Setting "Allow sender to download form data" must be enabled for the account in Docusign here
Are you adding Folders in DocuSign to the DocuSign account that is connected to Zapier?
Are you adding Folders to DocuSign after the Zap has been turned ON?
Did you check your Zap Runs? https://zapier.com/app/history/
This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.
Check your DocuSign Zap app connection: https://zapier.com/app/connections
I was able to test successfully.
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