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Question

DocuSign error: INVALID_USERNAME_FOR_RECIPIENT: The user name for the recipient is invalid.

  • July 18, 2023
  • 4 replies
  • 363 views

MVision

I’m trying to automate sending docusign contracts through zapier but it keeps giving me the error i mentioned in the title! It looks like this:

 

 I’ve tried linking it to the spreadsheet where all the emails are in a column, and I also tried entering a static value but they both give me this error. Please help!

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4 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • July 18, 2023

Hi @MVision 

Good question.

Please post detailed screenshots with how your DocuSign Zap step is configured to give us more context, thanks.


MVision
  • Author
  • New
  • July 18, 2023

 


MVision
  • Author
  • New
  • July 18, 2023

I’ve also tried to set the email as a static value but it doesn’t work either


Troy Tessalone
Zapier Orchestrator & Solution Partner
Forum|alt.badge.img+14
  • Zapier Orchestrator & Solution Partner
  • July 18, 2023

@MVision 

Issue may be with this field.

The mapped dynamic variable for Full Name has “No data”.