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Question

DocuSign error: INVALID_USERNAME_FOR_RECIPIENT: The user name for the recipient is invalid.

  • 18 July 2023
  • 4 replies
  • 54 views
MVision

I’m trying to automate sending docusign contracts through zapier but it keeps giving me the error i mentioned in the title! It looks like this:

 

 I’ve tried linking it to the spreadsheet where all the emails are in a column, and I also tried entering a static value but they both give me this error. Please help!

4 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @MVision 

Good question.

Please post detailed screenshots with how your DocuSign Zap step is configured to give us more context, thanks.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
MVision

 

MVision

I’ve also tried to set the email as a static value but it doesn’t work either

Troy Tessalone
Userlevel 7
Badge +14

@MVision 

Issue may be with this field.

The mapped dynamic variable for Full Name has “No data”.

 

 

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

Reply


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