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Hello, I am currently setting up an integration for when members cancel their subscription on Kajabi, this then removes their role within my Discord server to revoke their access to all content.

I am doing this by setting up an automation in Kajabi that when a customer cancels, they receive a specific tag. Then when this tag is applied, Zapier picks up on the Kajabi tag and will remove the role from the Discord user.

However, after connecting both Kajabi & Discord to my Zapier account to create the zap. I am receiving this error code: "Error during execution: Cannot read property 'username' of undefined"

I have a update for this. It appears that the error is caused because instead of grabbing the inputted/grabbed username data it is grabbing the variable name and using that as the username. Let me explain this better.

It grabs the username of the message/reaction and stores it in a variable.

Instead of grabbing the variable value it is grabbing the variable name.

 

 

I tried it with mentions:

i sent a new message mentioning someone

i selected that in the test trigger thing that puts the variable values in the variables

set everything to that and the username to mentions username

it still does the same thing as before where it just grabs the variable name not the variable value

Thanks for reaching out here, @OverlandGeeks. I’ve added you to the list as well. We’ll be in touch as soon as it’s been sorted. 

Any new on the bug?

Hi there, @Axasts! Thanks for checking in and welcome to the community!

No updates to to share at the moment but I did add you to the list of impacted users. We’ll keep you in the loop via email once there’s a fix in place. We’ll also be sure to keep this thread updated so feel free to follow along here. 🙂

We are facing the same problem and have submitted a ticket. Very unfortunate that nothing seems to have been done regarding this problem for 3 months. If this is not fixed we will definitely not purchase a plan but look somewhere else to find an integration that actually works.

I am getting this error as well. @christina.d @SamB this is a major issue for us.

Yup, same deal. I think if Zapier can get Kajabi integrated with Discord in a meaningful way, it will be a full on game changer. We’ll be able to easily gamify the experience for our members who can trigger access to various roles in our discord communities. 

Please add me to the list of eager Kajabi Users who need Zapier to save the day.

Hey @UNA, @setsnzaps and @FlyRyde!

I’m really sorry you’re still being affected by this issue. 😞 @UNA and @setsnzaps, it looks as though our Support team have already added you both to the list of affected users. @FlyRyde, I’ve added you to that list as well. 

I don’t have any timeline I can share for when this will be resolved but we’ll be sure to email all of you and will post an update here once it’s been resolved! :)   

Hey @RyanRN,

It looks as though you’ve also reached out to our Support Team about this issue and you’ve been added to a bug report about this issue. We’ll be in touch by email as soon as that’s been fixed. 

In the meantime, you may be able to workaround this by specifying the username as a Custom value as discussed here:
 

 
Hope that helps! :)

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