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This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

 

HI All, 

 

I’m having trouble collecting the sms sender’s number in the dedicated channel that received sms from cloudtalk despite selecting the “bot Name” field as “external phone number”.

 

Help is greatly appreciated.

@virtualcfo 

You would have to map a dynamic variable with that value or include a static value in the Slack step.


Thanks Troy! After deleting the mapped values and leaving the File field blank i can now receive the message from the external phone number! however, how do we identify which cloudtalk number that sms is coming from?


This post has been edited by a moderator to remove personal information. Please remember that this is a public forum and to remove any sensitive information prior to posting.

Hi @virtualcfo 

The mapped variable values for the File field are not valid.

 


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