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  • ActiveCampaign error: {"message":"The systems at ActiveCampaign are unable to process your request at this time.
Question

ActiveCampaign error: {"message":"The systems at ActiveCampaign are unable to process your request at this time.

  • 25 January 2024
  • 5 replies
  • 34 views
Yarely V

I have an automation going where once an active campaign contact finishes a Typform then zapier adds the contact to an automation in Active campaign. this had been working flawlessly until about 2 days ago. I keep getting error messages from Zapier. 

I get the error below. I have a few automations which do this same action and all are recently returning with this error. Please let me know how to fix 

 

Step 2. Add Existing Contact to Automation in ActiveCampaign

This ActiveCampaign step hit an error.

Error message: The app returned `{"message":"The systems at ActiveCampaign are unable to process your request at this time. Please try again."} What happened: Executing creates.automation_contact_add.operation.perform with bundle {"message":"The systems at ActiveCamp

5 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Yarely V 

To help us have context, please post screenshots with how your Zap steps are configured.

 

ActiveCampaign Status: https://status.activecampaign.com/

No recent/ongoing incidents.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Yarely V

Error shown after testing it recently. 

Steps of Zap and how it is linked. 

 

Troy Tessalone
Userlevel 7
Badge +14

@Yarely V 

Is the email being added an existing contact?

If not, then try adding this Zap step: ActiveCampaign - Create or Update Contact

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Yarely V

@Troy Tessalone 

Yes,

The email will always be an existing contact. 

Troy Tessalone
Userlevel 7
Badge +14

@Yarely V 

Make sure you are testing with an email address that already exists in AC.

If there is still an error you can try these options:

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor

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