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ActiveCampaign error: {"message":"The systems at ActiveCampaign are unable to process your request at this time.

  • January 25, 2024
  • 5 replies
  • 60 views

Yarely V

I have an automation going where once an active campaign contact finishes a Typform then zapier adds the contact to an automation in Active campaign. this had been working flawlessly until about 2 days ago. I keep getting error messages from Zapier. 

I get the error below. I have a few automations which do this same action and all are recently returning with this error. Please let me know how to fix 

 

Step 2. Add Existing Contact to Automation in ActiveCampaign

This ActiveCampaign step hit an error.

Error message: The app returned `{"message":"The systems at ActiveCampaign are unable to process your request at this time. Please try again."} What happened: Executing creates.automation_contact_add.operation.perform with bundle {"message":"The systems at ActiveCamp

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5 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • January 25, 2024

Hi @Yarely V 

To help us have context, please post screenshots with how your Zap steps are configured.

 

ActiveCampaign Status: https://status.activecampaign.com/

No recent/ongoing incidents.


Yarely V
  • Author
  • Beginner
  • January 25, 2024

Error shown after testing it recently. 

Steps of Zap and how it is linked. 

 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • January 25, 2024

@Yarely V 

Is the email being added an existing contact?

If not, then try adding this Zap step: ActiveCampaign - Create or Update Contact

 


Yarely V
  • Author
  • Beginner
  • January 25, 2024

@Troy Tessalone 

Yes,

The email will always be an existing contact. 


Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • January 25, 2024

@Yarely V 

Make sure you are testing with an email address that already exists in AC.

If there is still an error you can try these options: