Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • Troubleshooting
  • ActiveCampaign error: {"message":"The systems at ActiveCampaign are unable to process your request at this time.

I have an automation going where once an active campaign contact finishes a Typform then zapier adds the contact to an automation in Active campaign. this had been working flawlessly until about 2 days ago. I keep getting error messages from Zapier. 

I get the error below. I have a few automations which do this same action and all are recently returning with this error. Please let me know how to fix 

 

Step 2. Add Existing Contact to Automation in ActiveCampaign

This ActiveCampaign step hit an error.

Error message: The app returned `{"message":"The systems at ActiveCampaign are unable to process your request at this time. Please try again."} What happened: Executing creates.automation_contact_add.operation.perform with bundle {"message":"The systems at ActiveCamp

Hi @Yarely V 

To help us have context, please post screenshots with how your Zap steps are configured.

 

ActiveCampaign Status: https://status.activecampaign.com/

No recent/ongoing incidents.

Error shown after testing it recently. 

Steps of Zap and how it is linked. 

 

@Yarely V 

Is the email being added an existing contact?

If not, then try adding this Zap step: ActiveCampaign - Create or Update Contact

 

@Troy Tessalone 

Yes,

The email will always be an existing contact. 

@Yarely V 

Make sure you are testing with an email address that already exists in AC.

If there is still an error you can try these options:

Reply


Terms & Conditions