Hello community,
I have just set up an invoice Mail with the sole purpose for our suppliers to send their invoices there.
I am trying to set up a zap, that automatically uploads the attached files in the microsoft outlook account.
So far, so good.
When I test the zap, I receive the error message “Access denied”. I tested the connection to Outlook and lexoffice, both seem fine. I have no idea, where the error could be.
Thank you for your time and help!
Best answer by ken.a
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+6
Hi there
Welcome to the Community! 🎉
I'm sorry to hear that you're having trouble with your Zap. Before we dig deeper, could you please provide us with a detailed screenshot of how your Zap is configured, specifically the "Action" section of lexoffice? This will help us better understand the issue.
Thanks! 😊
Hey there,
thank you for your fast reply! I have attached a screenshot, please let me know if you need more information :)
+6
Hi there
Thanks for the screenshot!
The fields looks like it has been mapped correctly. To test, could you please try creating a new sample data in Microsoft Outlook and ensure that there’s an attachment on that email? After that, select the recently created sample data from the trigger step by clicking “Load more.” Like so:
After that, please try testing the lexoffice action step again.
Please give that a try, and keep us posted! 😊
Hey Ken, I have tried that step with two different sample E-Mails, but the error still occurs. Do you have another idea? :/
When i tried it a third time, I get this error message;
+6
Hi
Thank you for trying that out. Can you please let me know if the attachment in your Microsoft Outlook email is a PDF file? If it is, we have an open bug report for a similar issue that you are encountering.
Thanks!
+6
Hi
Unfortunately, the error you’re running into is a known bug with the lexoffice integration. Our team is aware of the issue and we're working with lexoffice on a fix. I've added your email address as another affected user. That does a few things:
Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.
I’m really sorry for the inconvenience this bug may have caused you. If you have any other questions, please don’t hesitate to ask them in the Community. We’re always happy to help!
Hey Ken,
Alright, no problem, thank you for your help anyways!
Please let me know, when this bug is fixed :)
Cheers!
+6
Hi
You're absolutely welcome!
No worries at all, we'll make sure to keep you in the loop through email or right here in this thread if there are any updates regarding the bug.
Thanks! 😊
Hey there, I’m having the same issue. Tried setting up a Zap for Bookkeeping purpose.
I’d like to be able to forward a Mail with an invoice to a Mail Adress and have the document uploaded to Lexoffice automatically. That would be awesome. Hope there’s news on that.
I’m getting this error message even though it’s just a PDF file.
Error from halted execution: Unable to upload file: The file type is not supported.
+11
Thanks for letting us know
Sorry to hear you’re being affected by this issue as well. I’ve added you to the list of users being impacted by that bug. We’ll send you an email notification as soon as it’s fixed.
Hi there,
are there any updates here?
I have the same issue. This connection is the reason why I upgraded my zapier plan :(
Appreciate some feedback.
Thanks,
Karolyne
+11
I’m so sorry we missed your message here,
I’ve checked on the bug report and it’s still unresolved at present. We can’t give any sort of estimate as to when it will be resolved by unfortunately, but I have added you to the list of folks being affected by it which does help to increase it’s priority. We’ll be in touch via email as soon as it’s resolved.
Really wish I could I could do more. If we come across any updates or workarounds in the meantime, we’ll be sure to share details of them here.
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