Just FYI, I’ve been fighting with the same problem - if I include a Gravity Form submission trigger, the Zap won’t stay on.
I have Zaps running just fine with basic auth - but that is no longer an option.
Every step works in testing BTW.
I have sent a message to GetHelp but nothing back yet.
Best answer by DanversView original
Thanks so much for all of that information. I took a closer look at the REST API setup in my Gravity Forms and the problem was not allowing Read/Write access. I assumed it only needed read as the form is not being updated.
So, all working now! Phew!
In this case, it sounds likely that the issue is with the connection between Zapier and Gravity Forms. If there’s an error there, then the Zap will turn itself off before it can trigger.
We were able to get some tips from the Gravity Forms team about how to troubleshoot connectivity.
The biggest issue we've seen comes when the REST API isn't set up correctly. This is usually caused by the following issues:
https://hooks.zapier.com/*whitelisted in order to correct.
Additionally, here are some tips for you while you're attempting to troubleshoot:
I hope that helps!