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Zap failed when integrating Zoom

  • 26 March 2020
  • 1 reply

Userlevel 1


I’m running a webinar through Zoom and collecting leads for the webinar through Facebook Lead Forms and Eventbrite.


I’ve tried to zap leads from both platforms to create a new registrant on Zoom but keep or getting this error:



I’ve followed the troubleshooting steps but there is nothing I can change. I’ve also “retested” the connection to Zoom and it is fine.


Any ideas?




Best answer by steph.n 31 March 2020, 08:38

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Hi @Aashay - Thanks so much for writing in to us. Our apologies for the delay! 

It looks like you found a bug. I have gone ahead and alerted this company's team using a shared issue tracking tool we have with our partners. They'll take a closer look at this for us. While I'm unable to provide an ETA for when they might be able to resolve this issue, we will notify you directly via email as soon as it is.