Zap delay (if button inside email is clicked) do next ACTION A or ACTION B

  • 5 December 2020
  • 2 replies

  • Anonymous
  • 0 replies

Need help with STEP 4  initiating a zap based on action taken inside an email zap


Step 1: FB Lead comes in, zap to send lead to google sheet

Step 2: round robin zap to initiate office 365 email to agents 

Step 3: when email received by agent, body of email has ACCEPT or DECLINE buttons (via HTML)

Step 4: Trying to create a zap that will allow me to  take ACTION A if Accept button is clicked OR ACTION B if decline button is clicked.


Action A - would stop

Action B - would go on to the next in the round robin zap in step 2

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2 replies

Userlevel 7
Badge +14

You would need to do link tracking of some sorts.

What url is each button supposed to click thru to?

You could use a webhook, but that’s not a good user experience as the link clicks thru to a cryptic code page.



Userlevel 7
Badge +11


I wanted to check in with you on this one, since we didn't hear back after our last message. Did you still need help here or were you able to resolve things? Please let us know :)