Help please:
I would like help with the following. When a Lead opens an email from mailchimp, I’d like their lead information in zendesk to change. I am at a loss because the info needed to lookup in zendesk is broken. Please help
Help please:
I would like help with the following. When a Lead opens an email from mailchimp, I’d like their lead information in zendesk to change. I am at a loss because the info needed to lookup in zendesk is broken. Please help
Hi
If anyone is having a similar issue there were a couple of things that helped:
I have the zap on and won’t change that. I am running all of this with a fake lead inside zendesk. I have been emailing myself and opening it to see if anything changes and so far nothing. Thanks!
No worries! That’s why we’re here.
When a lead opens an email, you can use that trigger in Zapier
That trigger will give you the email of the user, which you can then pass through to look up the user in Zendesk.
Can you share some screenshots of your existing process?
I think I’m having trouble with the entire thing.
Hey! can you not look up the customer in Zendesk with their email?
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