Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • How Do I
  • When a lead opens their email in MailChimp, how do move their information into Zendesk Sell?

Help please:

I would like help with the following. When a Lead opens an email from mailchimp, I’d like their lead information in zendesk to change. I am at a loss because the info needed to lookup in zendesk is broken. Please help

Hey! can you not look up the customer in Zendesk with their email?

I think I’m having trouble with the entire thing.

No worries! That’s why we’re here.

When a lead opens an email, you can use that trigger in Zapier

That trigger will give you the email of the user, which you can then pass through to look up the user in Zendesk. 

Can you share some screenshots of your existing process?

This is what I have for step 2
When I test the above- this is what I get
In step 3 I have this set
As well as this and 1 other lead update change
And this is the error I am getting

 

 

I have the zap on and won’t change that. I am running all of this with a fake lead inside zendesk. I have been emailing myself and opening it to see if anything changes and so far nothing. Thanks!

Hi @smeehan! It looks like you got in touch with the Support Team and they helped you out with this one. 

 

If anyone is having a similar issue there were a couple of things that helped:

  1. In the Zendesk search step, using the person’s email address rather their name (this generally makes for a more accurate search)
  2. Use the ID of the contact found in the search step as the Lead ID in the Update Lead step
Terms & Conditions