Question

Some data fields are missing in the zap editor

  • 20 April 2020
  • 1 reply
  • 84 views

I created a zap to connect Jotform with ActiveCampaign. When a form is submitted so a new contact will be created in ActiveCampaign. At the “Find Data” step, submissions to JotForm can be found but some data fields in the form are missing, like email address and phone number.  

Can you help me solve this problem?

Thanks!


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1 reply

Userlevel 7
Badge +7

Hi @speedingsnail ,

Thanks for reaching out! Sorry you are running into an issue with finding some of your data!

To help you receive the quickest resolution, I am escalating this to Support as they will be able to look at your specific Zap and any errors that may be popping up. 

Sit tight and they’ll be in touch just as soon as they can!