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Shopify with Customer.io integration issue

  • 25 February 2020
  • 1 reply
  • 97 views

Userlevel 1

Hi everyone, 🧞‍♂️

In my company, we use Shopify to sell some items and we have our regular site to sell other items.

We use customer.io as our CRM tool.

We want to integrate Shopify with customer.io.

The trigger should be that whenever a customer makes a purchase on Shopify, it either updates the customer info in customer.io (or creates a new one if inexistent).

Where we're struggling is that, the customer ID we have in customer.io and shopify will never match, therefore, it will always create a new customer and never update an existing one.

The customer ID is the required field. If email was the required field and the one we could use to match, that would solve our issue.

Has anyone experienced this? Any workarounds?

Thanks!!🔮



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Best answer by jesse 27 February 2020, 22:04

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1 reply

Userlevel 7
Badge +9

Hey @Dand, sorry for the trouble here!

Right now, the only way to select a customer to update in Customer.io is by using the "Customer ID" like you're seeing. We have an open feature request for a "Find Customer" Search Action, which I have added your vote to. As soon as it becomes available, we'll email you to let you know and we'll also update the thread here.