Hi everyone, 🧞♂️
In my company, we use Shopify to sell some items and we have our regular site to sell other items.
We use customer.io as our CRM tool.
We want to integrate Shopify with customer.io.
The trigger should be that whenever a customer makes a purchase on Shopify, it either updates the customer info in customer.io (or creates a new one if inexistent).
Where we're struggling is that, the customer ID we have in customer.io and shopify will never match, therefore, it will always create a new customer and never update an existing one.
The customer ID is the required field. If email was the required field and the one we could use to match, that would solve our issue.
Has anyone experienced this? Any workarounds?
Best answer by jesseView original