Send email from shared email in Outlook

  • 17 March 2023
  • 3 replies

We use Microsoft 365 / Outlook for our emails.


What we would like to do is, when someone submits a form, send the customer an automatic email from a shared email. Right now we use in a distribution list. 


In Zapier, I tried setting the “From” address to and I got an error saying that outlook could not send from and to try something else.


How can I accomplish what I’m trying to do? 

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3 replies

Userlevel 7
Badge +14


Please post a screenshot of the encountered error.

@Troy Tessalone I connected my email address, which is the owner of the distribution (shared email). That didn’t work. Microsoft has a concept of “distributions” which are used for shared emails.

Userlevel 7
Badge +14

Hi @rwood_ryan 

Good question.

Did you connect the Outllook account for that email address to Zapier?

Check here:


Does Microsoft Outlook need any special plan pricing?

You would need to either have an Office 365 subscription, a Microsoft account with Outlook or individual purchase of Microsoft Exchange Online subscriptions.

On-premises Exchange servers are not supported.