We use Microsoft 365 / Outlook for our emails.
What we would like to do is, when someone submits a form, send the customer an automatic email from a shared email. Right now we use firstname.lastname@example.org in a distribution list.
In Zapier, I tried setting the “From” address to email@example.com and I got an error saying that outlook could not send from firstname.lastname@example.org and to try something else.
How can I accomplish what I’m trying to do?
Please post a screenshot of the encountered error.
Did you connect the Outllook account for that email address to Zapier?
Check here: https://zapier.com/app/connections
Does Microsoft Outlook need any special plan pricing?
You would need to either have an Office 365 subscription, a Microsoft live.com account with Outlook or individual purchase of Microsoft Exchange Online subscriptions.
On-premises Exchange servers are not supported.