Send a Google Chat / Gmail notification to JIRA non-user based on dynamic custom field (email).

  • 7 March 2023
  • 1 reply


Our current problem is that we have public users (without JIRA account) adding JIRA issues. They can put their email in a dynamic custom field in JIRA. However since they are not a user we can not automatically tag them when we get to the resolution of the ticket to let them know about an update. 

My question therefore is if Zapier can send a notification through Gmail or Google Chat to the person based on the email he inserted in the custom field. 


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1 reply

Userlevel 7
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Hi @Yeetek, welcome to the Community! 👋

If the field that captures their email address is sent over to the Zap from Jira then you would be able to pass that email address over to a Gmail or Google Chat action.

What you’d need to also do is store a list of users related to a specific Jira issue in a third party app like Google Sheets for example. That way, when the issue is resolved you can update the relevant rows of the spreadsheet to mark the issue as solved. Then a Zap can trigger from those updated rows and send a message out to the email address stored on that updated row in the spreadsheet. Does it sound like that approach could work for your needs here?