Hi Everyone,
I am creating a Zap to push data between Jira and Salesforce. So far I have a zap working that is pushing a new Salesforce Record into Jira. But now I am trying to go in reverse (when Jira record is updated >update the salesforce record) but the same object in SalesForce (Case) that works with pushing to Jira… can’t be found when trying to build this new Zap?
We have another Zap setup that is pushing Jira information into a custom object. “Case” is a standard object. I am confused why this error would be coming up? Is the “Case” object really not supported?
We’re having trouble loading 'Record to Update' data
“Could not find new records of "Case" object: We're not able to use this object type. Please use the help link below to contact Zapier support for more information / assistance.”
Best answer by christina.d
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