Hello, there is a similar post about problems with ‘Tag Added to conversation’ trigger event for Intercom, here in Zapier community, but it just don't solve my problem:
I just select the test data, and when trying to parse “tag added” cant find:
Best answer by christina.d
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+12
Hi everyone! We know that the Tag Added to Conversation trigger doesn’t currently include the tag that was added. We have a feature request open to have that information added into the data that we get for the trigger.
In the meantime, some users have told us that the New Closed Conversation trigger does include conversation tags, in case that helps!
I have the same problem and there is no workaround that I’m able to find. The tag itself isn’t part of the zap trigger payload :(
Anyone else has any workarounds?
+14
Try searching by the value of the Tag. (e.g. “Tag 1”)
Try searching for other terms for Tag, such as “Label”.
Some apps pass the ID of the Tag rather than the Name of the Tag.
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