Hi, i’ve configured a ZAP with facebook Leads AD for incoming data when trigger new leads in one of my clients. The configuration in Zapier and Facebook it’s OK, but i never receive data from this lead.
i Test the lead from the facebook tools console and get the status and i see errors appear in four apps with diferent identifiers (Error 102, and 103), but i can’t identify what those applications are and wich is my zapier.
when i do the zap test with facebook, it manages to find the data that people leave in the ad, but the new ones do not arrive.
I already checked the documentation in the following link https://zapier.com/help/doc/common-problems-facebook-lead-ads#im-receiving-new-leads-in-facebook-but-my-zap-is-not-running and all the parameters are correct.
Any idea what is happening ?
Best answer by SamBView original
Consider opening a ticket with Zapier Support: https://zapier.com/app/get-help
Just wanted to follow up here to note that a 102 error with Facebook Lead Ads usually indicates that there’s been a server error. So it was likely just a temporary issue in connecting to Facebook’s servers.
With the 103 error, this is normally due to CRM access being revoked. To fix a 103 error, Facebook Lead Ads CRM access would need to be reset. Then a new Facebook Lead Ads account connection would need to be added in Zapier. :)