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Not receiving new leads from Facebook Lead Ads

  • 29 July 2021
  • 2 replies
  • 315 views

Hi, i’ve configured a ZAP with facebook Leads AD for incoming data when trigger new leads in one of my clients. The configuration in Zapier and Facebook it’s OK, but i never receive data from this lead.

i Test the lead from the facebook tools console and get the status and i see errors appear in four apps with diferent identifiers (Error 102, and 103), but i can’t identify what those applications are and wich is my zapier.

when i do the zap test with facebook, it manages to find the data that people leave in the ad, but the new ones do not arrive.

I already checked the documentation in the following link https://zapier.com/help/doc/common-problems-facebook-lead-ads#im-receiving-new-leads-in-facebook-but-my-zap-is-not-running and all the parameters are correct.

 

Any idea what is happening ?

Thanks

 

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Best answer by SamB 29 September 2021, 11:59

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2 replies

Userlevel 7
Badge +14

Hi @wmorenog 

Consider opening a ticket with Zapier Support: https://zapier.com/app/get-help

Userlevel 7
Badge +11

Just wanted to follow up here to note that a 102 error with Facebook Lead Ads usually indicates that there’s been a server error. So it was likely just a temporary issue in connecting to Facebook’s servers.

With the 103 error, this is normally due to CRM access being revoked. To fix a 103 error, Facebook Lead Ads CRM access would need to be reset. Then a new Facebook Lead Ads account connection would need to be added in Zapier. :)