Best answer

My zaps turn off when I reload the page

  • 9 August 2021
  • 4 replies
  • 441 views

Userlevel 1
nuevo
Transcripción
n (y) o͞o
adjetivo
desarrollado recientemente
salida
novela
no usado
diferente
additio
revitalizado
nuevo
Transcripción
n (y) o͞o
adjetivo
desarrollado recientemente
salida
novela
no usado
diferente
adicional
revitalizado
Loading
 

Hey, help me to fix the problem with Zapier, I don’t know why my zaps started to turn off automatically when I reload the page or when i go back. 

I tried to turn on from the folder, not editing and it still with the same problem.

I’m using this steps: Monday app, a filter and Mandrill app.

It can’t be the apps because I use it in others.

Please let me know what can I do?

icon

Best answer by Troy Tessalone 10 August 2021, 04:14

View original

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Userlevel 1

@Troy Tessalone Thanks so much for the documentation. My answer is solved. And I found out the all Zapier emails were coming in my spam folder and I haven’t been checking that.

 

For everyone trying to solve this same issue, try the following:

If you’re working with monday.com, always make sure that you’re the owner of the board that you’re trying to connect to Zapier and that the board ID is correct!

 

Thanks again Troy!

Userlevel 7
Badge +14

Hi @Solange Barreda 

Understand Zap statuses

 

Zaps can exist in 3 states:

  • On: Zaps actively check for new data when they are turned on, and perform the action(s) when triggered. A Zap only registers data that has come in since the Zap was turned on. Any data that comes in while a Zap is turned off will not be registered when the Zap is turned on again.
  • Off: Zaps that are turned off do not actively check for new data or perform actions. Zapier automatically turns your Zaps off for you in three situations:
    • You lose access to a paid feature the Zap uses (e.g., multi-step Zaps or premium apps) due to a trial expiration or plan downgrade.
    • Multiple errors occur each time the Zap tries to run. An email notification will be sent if a Zap is turned off due to errors.
    • You make a change to a trigger or action of the Zap. You will need to turn the Zap back on once you are done editing it.
  • Draft: Draft Zaps lack certain required data (e.g., an action step) and cannot be turned on until they are fully set up.
Userlevel 1

@Troy Tessalone Thanks for your reply. In my case, all three conditions for the OFF option are not the case. Essentially, I am using three apps: monday.com, Mandrill and Outlook. All three apps are well connected, and have been tested successfully. As soon as I turn the Zap on, then go back to the main dashboard, it turns off automatically with no errors/warnings. I am also using a premium plan and I have many tasks available still, so that shouldn’t be the issue.

I’ve tried contacting support twice, once through the online submission and once again by sending an email directly. I still haven’t received a reply in a week and I didn’t receive the automated bot message indicating that Zapier received my submission.

Any help would be greatly appreciated as I only have one day left to solve this issue!

Many thanks!

Userlevel 7
Badge +14

@Solange Barreda 

Make sure to check the available help docs for each app.

Monday: https://zapier.com/apps/monday/help

Outlook: https://zapier.com/apps/microsoft-outlook/help

Mandrill: https://zapier.com/apps/mandrill/help

 

Opening a ticket with Zapier Support is often the best option: https://zapier.com/app/get-help