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Intercom Tag Added to Conversation trigger missing tags

  • 26 November 2021
  • 2 replies

Please add me to this list as we desperately need to be able to select a specific tag added to a conversation via an intercom macro - Thanks!

The current solution for this trigger is really poor and I am surprised intercom have this a as a live solution, the quality control really is not there.




Best answer by christina.d 5 August 2022, 02:32

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Userlevel 7
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Hey @DevS, thanks for reaching out about this! 

I’ve added you to the list of affected users. There’s no ETA on when this will be resolved but we’ll email you with any updates on a fix for this. In the meantime, there were a couple of workarounds suggested in that thread you referenced which may be worth trying out. :) 

Userlevel 7
Badge +9

Hey there! I wanted to close the loop here and mention the Tag Added to Conversation now includes the added tag data! Woohoo! 🎉