About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Products
Learn more about Zapier's new products.

Zapier Tables Zapier Interfaces

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • How Do I
  • How to update Asana tasks with shipping tracking numbers from ShipStation using Zapier
Question

How to update Asana tasks with shipping tracking numbers from ShipStation using Zapier

the_office
Badge

Hi! I have linked woocomerce with asana through zapier to manage customer service according to our business needs, and it works perfect by creating single tasks on asana per each order, triggered by woocomerce.

 

Now, part of our business is woocomerce updates shipstation (without zapier) per each order, and here is my goal; I’d like to update the tasks on asana created with zapier/woocomerce by adding the shipping tracking number generated by shipstation. 

can this be done? I read a lot in your forums and someone mentioned something similar by creating 

 

step1.trigger shipstation (item shipped) >> step2.action asana(find task) >> step3.action asana(update task)

 

problem is step2, requires “Task Name”, I cannot provide it because I’m hoping asana to find a match for that shipstation order. And the values that drop down in that field are from Shipstation and they dont match the task asana should be looking for.

 

Can you guys help me, please?

 

 

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

44 replies

the_office
Badge

Thank you so much for all the help you been giving me. I’d be lost without your help.

Here’s where I got so far but is not finding any of the actual tasks already in asana. I even created a nicki upson task manually but at the end this is what comes up.

86f77e81a010999fcabf05b787dd95bb.png
(view larger)

 

 

 

 

 

993f9525ab6096fa040e16f3e07f4d93.png
(view larger)

 

 

 

 

7ff4125c541f4ec10029bd399ead470a.png
(view larger)

 

 

 

Troy Tessalone
Userlevel 7
Badge +14

@the_office

The Task field in Step 3 for Asana expects the Asana Task ID to be mapped from Step 2 as indicated by the field description.

f408dbc226172666446f6793c82f6261.png
(view larger)

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
the_office
Badge

changed it but this is the result…

 

 

 

Troy Tessalone
Userlevel 7
Badge +14

@the_office 

That’s because there is no value (“No data”) for the mapped dynamic variable, which means no Asana Task was found in Zap Step 2.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
the_office
Badge

how can I fix it?

the_office
Badge

 

 

dab16f9dbbc37a4d043eaa153056bfc6.png
(view larger)

 

Troy Tessalone
Userlevel 7
Badge +14

@the_office

In Step 2, you are trying to search for an Asana Task Name = “Nicki Upson”

853ad635395ea7a53e0ca8cc057764f6.png
(view larger)

 

But the actual Asana Task Name = “Nicki, Upson”, which is not a match due to the comma.

e7efad6e4c151b986cbf3d21c9ea2e41.png
(view larger)

 

So in Step 2, the Test section will show Match Found = false.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
the_office
Badge

I removed the comma and still now I got this one

 

Troy Tessalone
Userlevel 7
Badge +14

@the_office 

You need to test Step 2 again.

When in doubt, test it out.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
the_office
Badge

this is what’s happening in step2

 

687f4df5c8a71eea0e6bdc498e9e86db.png
(view larger)

 

the_office
Badge

 

Troy Tessalone
Userlevel 7
Badge +14

@the_office 

Zap Step 2 found an existing Asana Task.

Now you should be able to update the Task in Zap Step 3 when you test again.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
the_office
Badge

It looks like it went through but I don’t see any changes to the task in Asana. 

 

f0c9a9feb195c23eb2f97adf8898daf9.png
(view larger)

 

 

 

Troy Tessalone
Userlevel 7
Badge +14

@the_office 

Zap Step 2 is only finding an Asana Task.

 

Zap Step 3 would be to update the Asana Task.

We would need to see detailed screenshots with how you have Zap Step 3 configured for which fields you are updating.

Make sure to test Step 3 after testing Step 2.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
the_office
Badge

question 1, why does it say “A Task was sent to Asana about 0 second ago”. I thought the purpose was to look for it. I see that in the logs down below it says “_zap_search_was_found_status true” but it contradicts itself 

 

And here’s the detailed screenshot of step 3 configuration.
 

 

27629b539337f3e35baedab50a16cb41.png
(view larger)

 

Troy Tessalone
Userlevel 7
Badge +14

@the_office 

This can be generic and misleading language.

The Zap Action is to Find a Task in Asana.

The action can also be configured to Create a Task in Asana if no existing Task was found.

 

You can use the returned ID to go to the Asana Task, by changing the value in the browser when looking at an Asana Task.

 

 

For Step 3, we’d need to see how your Zap step is configured in the Action section.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
the_office
Badge

I thought I posted the Action section on step 3. my mistake, here it is

 

Troy Tessalone
Userlevel 7
Badge +14

@the_office 

With what is shown there are no updates being made to the Asana Task.

The only visible field set is Task Completed? = False

That field is likely already set to False when the Task is originally created.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
the_office
Badge

What it does is to change the task to Complete(Done) but does not update the task with the tracking shipping number.. Can you suggest me what to do in that case?

 

4bddfb0d1cbba6361d7b01d34338e9af.png
(view larger)

 

Troy Tessalone
Userlevel 7
Badge +14

@the_office

You would need to map the desired data point dynamic variable from Step 1 (ShipStation) to the desired Asana Task field in Step 3. (And test again.)

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
the_office
Badge

Here’s what’s happening at the step1, the trigger from shipstation, 



on the restrict to store, there’s two choices, Our store and manual. I pick our store

and the test for step1 seems to be ok. 

 

the_office
Badge

what would be the best approach to obtain that shipping track number and send it to asana?

Troy Tessalone
Userlevel 7
Badge +14

@the_office 

You would need to map the dynamic data point variable from Step 1 (ShipStation) that represents the Tracking # to the desired Asana Task field in Step 3. (And test again.)

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
the_office
Badge

Can you specify what this means in zapier language?

”map the dynamic data point variable from Step 1 (ShipStation)”

Troy Tessalone
Userlevel 7
Badge +14

@the_office 

Example of a mapped dynamic data point from Step 2.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Terms & Conditions