I’m attempting to try and find a way to keep tickets updated between the two platforms? I.e. when an agent updates a public note, it gets synced and updated between the two platforms.
However, I can’t seam to get around Zendesk/Zapier only watching a single ticket at a time, I can’t seam to work with a variable or see a way in which, the following is done.
Every 10mins → Check for updates on tickets with category of “xxx” → Update Halo
Is anyone aware of a better way this can be done?
Best answer by SamBView original