I have an integration for when a new ticket is created in Zendesk that it creates a new item in Jira. And when that item in Jira is updated, it updates the Zendesk ticket. Now I’m looking to create a zap where when a ticket is updated in Zendesk (probably via a comment), it will update the Jira item (probably also as a comment).
Starting this zap, the only action that looks like it’d work would be “New Action on Ticket,” but its description is “Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.” I’m not seeing a way to have this be dynamic. Is there a generalized way to have this work for all tickets in the view so that any time one gets updated it triggers a zap? Am I missing something?
Best answer by Bryan01View original