Question

How do I loop through all tickets with a past date in Zendesk using Zapier?

  • 8 September 2023
  • 1 reply
  • 25 views

Userlevel 1

I just need to know if this is possible.

 

In Zendesk i have a custom field called process date. 

I have created a zap which searches for a ticket where the date has passed and adds a tag.

This only does it for one ticket though how do I loop through every ticket that has a date in the past?


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1 reply

Userlevel 7
Badge +14

Hi @Zacs 

Good question.

If you have a Zendesk plan that supports Automation, then consider using Zendesk Automation: https://support.zendesk.com/hc/en-us/articles/4408832701850-About-automations-and-how-they-work

 

The Looping app can be used to handle 1+ records.

 

You may need to use the Zendesk API: https://developer.zendesk.com/api-reference/

App APIs can be used in Zaps via these apps:

  • Code
  • Webhooks