This is a little more advanced than my abilities. The “Call Ended” trigger for RingCentral does not include call duration. So, I am guessing this has to be looked up using a Session ID. However, I do not know how to do this. Does anyone know how to do this?
Hi there
It looks like our Support Team created a feature request on your behalf regarding this one.
If you have any questions about their resolution, I’d recommend replying to the email of our Support Team.
Thanks!
I think that when you say you published an app, you mean that you created an app on RingCentral’s platform/developer website. I did create one on there but I honestly do not know how to use it. So I left it alone and just gave up on looking up the duration.
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Based on some research, it is sometimes easier to use WebHooks by Zapier than to do an API call but I do not know how to use that either. I am working on learning it.
It is not possible to get fresh/real examples for this particular event. Only Dummy Data is available. I have tried this. Trust me, the Duration is (inexplicably) not provided. What needs to be done is to pull the duration using RingCentral’s API using the Session ID and I just do not know how to do that because I have not previously created a custom action in Zapier or made any API calls.
Give this a try...
Try testing in RingCentral, then click the button [Find New Records] to try to pull thru fresh/real examples to use to configure the Zap action steps.
The RingCentral Event being used is “Call Ended.”
This looks like dummy data. (e.g. extension 12345)
Try testing in RingCentral, then click the button [Find New Records] to try to pull thru fresh/real examples to use to configure the Zap action steps.
Also, from the screenshot we can’t tell which RingCentral event is actually being used from the section “App & Event”.
Here is a screenshot of the parameters. The problem is that there is no duration parameter. So it has to be a custom action or a call to the RingCentral API -- both of which are beyond my technical abilitites.
Can you post screenshots with the DATA OUT from the Zap trigger step being used, so we can see which data points are available?
Hi
I am using the “Call Ended” trigger in RingCentral. It does not offer Call Duration as a parameter. So, my guess is that the call duration needs to be looked up somehow using the RingCentral API.
Thank you in advance.
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