Best answer

Help Center to Interom

  • 15 January 2021
  • 5 replies
  • 95 views

Hi guys,

I would like to export all my Help Center articles to Intercom. They are more than 1000 so I would need something automatic. Intercom has the following API REST https://developers.intercom.com/intercom-api-reference/reference#create-an-article but I don’t see that option here. Do you have any suggestion?

 

Cheers!

Miguel

icon

Best answer by christina.d 10 August 2021, 21:09

View original

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

5 replies

Userlevel 7
Badge +10

I've moved this to “Ask the Community” for better visibility.

Hi @Ennes,

Thanks a lot for you answer. I am agree we should use a process. The one described in the article is for exporting a we need to import articles to Intercom. Also its under maintenance: https://www.deskree.studio/lp/intercom-help-center-download

We will need that process again in the short future for Knowledge Base updates. Do you know any other solution?

Many thanks for your help!

 

 

Userlevel 7
Badge +9

Hi there @migueltaxdown,

You may have already got this figured out on your own! @Ennes had some helpful tips in his response regarding exporting data here: https://medium.com/deskree-studio/download-your-intercom-knowledge-base-547fac73222c

I can see you mentioned you were specifically looking to import your articles. Hopefully this article regarding bulk import data is useful: https://zapier.com/help/create/basics/bulk-import-data-into-zaps. If you’re still needing help though feel free to create a new topic. We’re always happy to jump in. 🙂

Userlevel 7
Badge +11

Hi @migueltaxdown!

Since this was a little while ago, I wanted to check in to see if you’d managed to solve this or whether you still needed help here. Please let us know!

Userlevel 5
Badge +5

Hey @migueltaxdown,

but do you want to do this on a regular basis or would it just be a one time migration? If the latter is the case I think you could use a process the way it is described here.

Zapier can surely help you to work with the API but I think there are easier ways if it is juts a one off migration.

Let me know if this helps.