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Best answer

Facebook Messenger to Zapier integration

Show first post

267 replies

S

Hi there.

 

Could I also receive notification?

 

Thanks

B

Please add me to the report as well, we are having the same issue

Danvers
Userlevel 7
Badge +12

Hey folks! We are waiting on an update to this bug, but I wanted to clarify a couple of things.

There can be lots of different reasons why you might have trouble connecting Zapier to Facebook messenger. This thread refers to a specific error seen in the New Message sent to Page trigger. If you’re having trouble generally, please could you read through the following help guides:

How to get Started with Facebook Messenger

Common Problems with Facebook Messenger

If you are still having trouble connecting to FB messenger, please get in touch with the Support Team using the Get Help form: https://zapier.com/app/get-help

If you are using the New Message sent to Page trigger, and see this error message: 

Then you can either contact the Support Team or post a reply in this thread and we will add you to the bug report for the issue, which means that you’ll get an email when the bug is resolved.

If you are using a different trigger/action or you have a different error message, please check out the guides linked aboce or contact the Support team using the Get Help form: https://zapier.com/app/get-help

 

Thanks!

Danvers
Userlevel 7
Badge +12

@czach21 and @Schizzo I’ve added you to the bug report. Thanks! 

Danvers
Userlevel 7
Badge +12

Hi @CottageCelebrations! Connecting Facebook messenger to Zapier can be tricky because there are lots of different permission settings. Could I ask you to please double-check that you’ve run through everything in these guides:

Getting Started with Facebook Messenger

Common problems with Facebook Messenger 

If you’re still having problems connecting to FB Messenger then the best next step is to get in touch with the Support Team using the Get Help form: https://zapier.com/app/get-help

 

If you are specifically seeing the error message:

 

(#100) Object does not exist, cannot be loaded due to missing permission or reviewable feature, or does not support this operation. This endpoint requires the 'pages_read_engagement' permission or the 'Page Public Content Access' feature or the

Then you can either let the Support Team know or reply here and we’ll add you to the bug report. Thanks!

C
Userlevel 1

Appreciate the suggestion but that didn’t work either. I even set up the Facebook integration as well as the messenger integration and still same error message. Thanks though! 

D

Have you all ensured that your permissions on the facebook side are all set for zapier? I had this same error message with Facebook posting with a trigger of an Instagram post

Try this and ensure all the appropriate checks are selected for your page/account.

  1. Go to https://www.facebook.com/settings?tab=business_tools&ref=settings and search for or scroll down to Zapier.
  2. Click the "edit" button and look, does Zapier have permissions to see pages? It should look like:
C
Userlevel 1

Add me to the report as well when this issue gets resolved! Thanks!

C

Having trouble connecting wufoo forms to fb messenger.  Please let me know if/when there is fix.  Thanks!

Schizzo
Userlevel 1
Badge

Hi, same problem here 😞

nicksimard
Userlevel 7
Badge +11

Hi @Erica511 @Ren and @amit!

You’ve all been added as affected users.

S

Same issue! Please add me to the list to inform as well! 

Thanks,

S

Please add me to the list, we are experiencing the same issue.

P

Same problem! Would be nice to have a solution!

Lyx

Hi i have the same problem  Please add me to the list as well  THANKS !

G

Hello, I also encounter this issue, could you add me to the list?

B

Could you please add me to the list to inform once corrected??

Thanks,

T

Hi @john712!

The error you’re seeing is actually a bug with the Facebook Messenger app integration. From the error message, we can derive there is an issue with permission or scope setting, which prevents anyone to turn on their Zap when using that trigger.

Reviewing this, I can see that other users have run into this issue as well, so I'm adding your email to the list of affected users, so that if and once this has been resolved, you'll be the first to know.

Sadly, there is no workaround I can provide here, because this is something that needs to be updated in the backend, and while we don't have a timeline on when this will be fixed, we'll be sure to reach out per email once a resolution has been found.

Could you please add me to the list to inform once corrected??

Thanks,

T

Could you please add me to the list to inform once corrected??

Thanks,

P

Please add me to receive the notification

S

@amit,  @Erica511 and @Ren I’ve added you all as affected users on this issue, which means that we’ll send you an email when we have an update. Thanks!

I have got the same issue, please add me in the notifying list. Thanks!!

B

Add me to the list as well!

T

I have the same issue pleas add me into the email as well.

J

Hi there, the same issue here. Can you add my email (johnny@hispanicmarketadvisors.com) to the notifications, please? Thanks!

A

Could you please add me to the notification list as well (adrienne@mcgregorltd.com)? I’ve tried setting up a new Zap with this integration and I’m receiving this error message. However another of my colleagues who set up this exact same Zap a couple of years back has no issues. Thanks. 

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