Skip to main content
Question

Error message: We’re having trouble loading 'Social Account' data

  • 24 November 2020
  • 3 replies
  • 225 views

Hi I’m getting error message at “Social Account” section of my zap “We’re having trouble loading 'Social Account' data” I’m trying to make the following zap: Content Studio zap to Instagram for Business for my brand, can anyone tell me what I’m doing wrong? Many thanks in advance

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

3 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Xavier Might be best to submit a ticket to Zapier Support: https://zapier.com/app/get-help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
X

***Action Required: Unable to complete Zap Action setup for Zap + IG + Loomly integration. 

I’m trying to configure the “Zap Action” using Loomly and Instagram. 

I’m following the guide from Loomly (click here for guide), however I’m encountering the following error message:

“We’re having trouble loading ‘Instagram Account to Use’ data”

I reviewed the article posted by @Troy Tessalone and confirmed the following:

  • Signed in with my admin FB account
  • FB application integration points to both Loomly and Zapier
  • FB permissions are all toggled to allow. 

Moreover, I cleared by browser (Google Chrome) cache and signed out of the the following accounts:

  • Loomly
  • Zappier
  • Instagram
  • Facebook

I’m still encountering the aforementioned error message from Zapier and I’m unable to advance passed this step:

Please advise on any next actions I can perform to resolve this issue. 

Troy Tessalone
Userlevel 7
Badge +14

Try checking this help article: https://zapier.com/help/doc/common-problems-instagram-for-business-zapier

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
Terms & Conditions