Best answer

Error connecting to Microsoft Dynamics: Got 401 calling GET

  • 11 June 2021
  • 3 replies



When I tried to create a new App connection, I received this error:


Zapier could not connect to your account.

Got 401 calling GET, triggering auth refresh.


I read an article:

But I think we have recommended API version.

I attached a screenshot:


Could you help us.


Best answer by christina.d 20 September 2022, 23:23

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3 replies

Userlevel 7
Badge +14

Hi @CitMKT 

If you need help, it may be best to open a ticket with Zapier Support here:

Getting error on connecting to Dynamics

  • Our integration currently works with v8 and v9 of the Dynamics REST API.
    If you're using an older or newer version (9.1 or greater), you will not be able to connect to Zapier.
    If you use a newer version of Dynamics, please contact Zapier support so we can register your interest.
  • We don't support self-hosted instances of Dynamics yet.
Userlevel 7
Badge +11

Just to follow up on this one, it looks as though @CitMKT reached out to our Support team and were added as an affected user on an existing bug report for this issue.

For anyone that thinks that they may also be running into this same issue, please reach out to the Support team via the Get Help form. They’ll be able to dig into your Zaps to confirm whether you’re being affected by the same issue and get your details added to the report! 

Userlevel 7
Badge +9

Hey friends, I wanted to swing by and and mention this bug has been closed on our end! 

If you’re still running into this error feel free to open a ticket with my friends in support and they’ll be happy to dig into this with you. 🙂